Step 1: Click on Monthly >> Accounts from the left side menu of the screen
Step 2: Click on the Monthly Customer Account
Step 3: Click on Edit Account
Step 4: Change the Account Status as needed in the dropdown.
Note: assign the account status depending on each case. For example:
- Inactive
- Suspended: If the customer provides the period time of suspension, please enter the suspension Start and End Date. By providing the end date the system will automatically resume billing post the End Date.
Step 5: Click on Save at the bottom of the page